These terms are the agreement between you and Amazons House when you create an account, join a plan, book a class or buy from us. Please read them; by registering you agree to them.
1. Who we are
Amazons House is a women-only strength and coaching studio in Cyprus. The business is operated by [REGISTERED BUSINESS NAME], registration number [REGISTRATION NUMBER], at [STUDIO ADDRESS], Cyprus.
You can reach us at [email protected], on 99 258 849, or at the front desk.
2. Your account
You need an account to use the member app. Give us accurate details and keep them up to date. Your account is personal: do not share your login or let anyone else train on your membership.
You must be at least 18 to register. Younger members may only join with a parent or guardian's written consent, under our Children / Minors Policy.
We may suspend or close an account that is used dishonestly, abusively or against these terms.
3. Plans and prices
The plans we offer, what each includes (for example how many coached sessions a week) and their prices are shown on our website and in the app. Prices are in euro and include VAT.
A membership is paid in advance for a period: one month, or several months at a package price where we offer one. It runs from the day it starts until the "valid until" date shown in your app.
We may change our prices or plans. A change never affects a period you have already paid for; it applies from your next payment, and we will tell you beforehand.
Any personal discount we give you is at our discretion, applies to your current plan and may be changed or ended for future periods.
4. Paying
You can pay at the front desk by the methods we accept at the time, or by card in the app.
Card payments in the app are processed by Viva (Viva Payments), a licensed payment institution. You enter your card on Viva's secure page; we never see or store your card number.
When you move to a more expensive plan part-way through a period, the price shown includes the difference for the days you have already paid for. The amount is always shown before you pay.
5. Automatic renewal by card
Automatic renewal is optional. If you tick "Renew automatically" when you pay by card, you authorise us to charge the same card for each following month at the price of your plan at that time, shortly before your membership would otherwise end.
- We send you a reminder about three days before each renewal, with the amount.
- You can switch automatic renewal off at any time in the app (Membership). Nothing more is charged after that, and your membership runs to the date you have paid for.
- If a renewal payment fails we may try once more a few days later and will tell you.
If you do not use automatic renewal, your membership simply ends on its "valid until" date unless you renew it.
6. Late or failed payments
If a membership is not renewed by its end date, you keep access for a short grace period (seven days) so you can settle it. After that the membership ends and class bookings may be cancelled.
7. Cancelling, and your right to change your mind
You can cancel in the app or at the front desk at any time. Cancelling stops future renewals; your membership stays active until the end of the period you have paid for.
If you bought your membership online or otherwise at a distance, consumer law gives you 14 days from the purchase to change your mind without giving a reason. If you asked for your membership to start within those 14 days and you have used it, we may keep a fair share of the price for the time before you told us. To use this right, write to [email protected] or tell the front desk.
8. Refunds
Apart from your right to change your mind (section 7) and any other right the law gives you, membership fees already paid are not refundable. Where we do agree a refund, for example for medical reasons or because of our own mistake, it is made to the way you paid, the time it covered is removed from your membership and any credits earned from that payment are taken back.
If we have to close the studio for a long period or cannot provide your plan, we will extend your membership or refund the unused part.
9. Freezing your membership
If you cannot train for a while (for example pregnancy, illness, travel or work), ask us to freeze your membership. A freeze is agreed with the studio, has a start and an end date and a maximum length depending on the reason. While frozen you cannot book or attend, no time is used up, and the frozen days are added back when the freeze ends.
10. Classes, bookings and attendance
Coached sessions have limited places. Book in the app, up to the number of sessions your plan allows each week. If you cannot come, cancel your booking in good time so another member can take the place.
We may change the timetable, the coach or a class. If a class you booked is moved or removed, we cancel the booking and let you know.
Check in when you arrive, using the studio QR code or at the front desk.
11. Amazons Credits, Levels and rewards
Credits are a loyalty benefit we give on membership payments and, from time to time, for other things such as referring a friend. They have no cash value, cannot be transferred or exchanged for money, and can only be used for the rewards and shop items shown in the app.
Credits can be used only while your membership is active. They are kept safe while your membership is frozen. If your membership ends and is not renewed, unused credits are removed after a period, and never without a warning at least seven days before. Credits may also expire after a period from when they were earned, if we say so in the app.
Levels are based on the credits you have earned in total. We may change the rules of the programme, or pause or end it, for the future; we will tell you first, and credits you already hold stay yours on the terms above.
12. Shop orders
An order placed in the app reserves the items for you. You pay for and collect it at the studio. If it is not collected within a reasonable time, or you ask us to, we cancel it and return the items to stock.
Faulty goods are covered by your legal rights: tell us and we will repair, replace or refund them.
13. Health and safety
Exercise carries risk. Train within your limits and follow your coach's instructions. Tell us before you train about any injury, illness, pregnancy or condition that could affect you, and ask your doctor if you are unsure whether training is right for you.
Nutrition guidance, measurements and progress tools in the app are general coaching support. They are not medical advice.
14. House rules
Amazons House is a women-only space built on respect. Treat members, coaches and the studio with care, follow the studio rules and staff instructions, and do not photograph or film other members without their permission. We may refuse entry or end a membership for serious or repeated breaches, without refund for the time used.
15. Photos and video
We only use photos or video in which you can be identified with your consent, which you give or withdraw at any time in the app (Privacy & Consent) or at the front desk. See our Privacy Policy and our Photography & Video Consent.
16. Our responsibility to you
We will provide our services with reasonable care and skill. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.
Beyond that, we are not responsible for loss that we could not reasonably have foreseen, for loss caused by events outside our control, or for belongings left at the studio. Your rights as a consumer are not affected.
17. Changes to these terms
We may update these terms, for example when the law or our services change. The current version is always in the app and on our website with the date it was last updated. If a change is important we will tell you before it applies; if you do not agree you may cancel as described in section 7.
18. Law and complaints
These terms are governed by the law of the Republic of Cyprus, and the courts of Cyprus have jurisdiction, without taking away any protection the law of your country of residence gives you as a consumer.
If something is wrong, please tell us first: [email protected] or the front desk. You may also contact the Consumer Protection Service of the Republic of Cyprus.